Frequently Asked Questions

Frequently Asked Questions

When will my order ship?

Most of our items ship within 1 to 5 business days. Please refer to the item page for availability information. Once your item ships you will receive an e-mail notifying you of your shipped order status.

If I choose Overnight shipping, will I get my order tomorrow?

It depends. The shipping method does not take into account the processing time. Our current processing time is 1 to 5 business days depending on the item, please check on the item page for processing times. When your order ships, we will utilize your selected method of shipping. If it is Overnight, you will receive your item(s) the next business day once it ships. If you have a specific deadline for delivery, please indicate it in the comment field when you place your order. Our Service Consultant will follow up with you once we have received your order.

If you carry a specific Brand, can I order an item that is not on your website?

Yes. We are the authorized retailer for the Jewelry Brands we carry. We can order any item from the specific Brand as long as the item is in their current catalog. Simply contact us for further assistance.

Why are your prices so much cheaper than my local store?

Abiding by our belief in offering Exceptional Brands at Affordable Prices in Contemporary Jewelry, we are able to provide savings to our customers as a large volume dealer in the industry. We keep our overhead lower than most local jewelry stores that are subjected to high rent spaces in bustling shopping centers and malls. In addition, our highly trained service consultants do not work on a commission basis - ensuring that you get the most personalized service without being pressured to buy - as well as saving you more money on trusted Brands!

Can I ship my order to an alternate shipping address?

For your convenience can ship your order to an Alternate Address different from your Billing Address. However, to protect our valued customers and make the internet a safe place to shop for everyone, orders over $400 must be confirmed with your credit card or financing company that the alternate shipping address is on file. To help expedite your order, simply call your issuing bank customer service line and provide them with your alternate shipping address. This does not change your billing address but only lets your credit card company know that you are expecting a high-valued order to ship to an address other than your billing address.

Does charge sales tax?

Only on orders shipped to a Hawaii address. All orders shipped to Hawaii are subject to a 4.712% sales tax.

When will my credit card be charged?

Your purchase will create a hold on your card in the amount of your order, this may reduce your spending limit. However, your card will not be charged until your item(s) ship.

Do you price match?

Yes. We strive to offer the most exceptional brands at affordable prices in contemporary jewelry. If you find an identical, in-stock item from an authorized retailer's website, simply contact us for a price match request. Not only will we match the price we will beat it by an additional 10% of the price difference.

What are my payment options?

We proudly accept all major credit cards including Visa, Master Card, Discover and American Express. You can also pay securely via Paypal or Bill Me Later. Postal money orders, Western Union and bank wire transfer are also welcomed.

What is Bill Me Later?

Bill Me Later is a payment option that allows you to buy now and pay later. It is a credit line that is built in to your PayPal account. You can use Bill Me Later during checkout, subject to credit approval. For more information about Bill Me Later, please click here to read more on Paypal's website.

How can I tell if a ring is for a man or a woman?

The majority of our rings are considered Unisex. There is no absolute determination of whether a ring is strictly for a man or a woman. Personal style and preference are key factors in determining if a ring is worn by men or women. Many of our ring sizes range from 5 to 13, fitting both men and women. Physical physique is a general guideline to use when selecting a ring for a man. Men with larger physiques tend to opt for a ring with a wide band and men with more slender figures may feel more comfortable in a thinner band. Women have been known to purchase both our thin and wider bands for their personal wear because it just depends on an individualís style and preference.

What is a comfort fit ring?

A comfort fit ring has a round interior. Generally, it fits slighter larger than a classic (flat) fit ring. Sometimes our finger size can fluctuate throughout the day depending on water retention and even in colder weather or an air conditioned office. Most rings made from alternative metals such titanium, tungsten carbide or steel are not sizeable due to the nature of the materials. You want the ring to fit snug regardless of how the temperature fluctuates. When you are in between ring sizes, you should select a half size smaller than your normal, classic fit ring size.

What if the ring I bought is too big or too small?

Simply send it back to us within the sixty (60) days for a size exchange. Please visit our Return/Exchange Policy for instructions on how to process an Exchange.

What is a special order item?

A special order item is indicated online under the Specification tab. All special order sales are final. These items are specially ordered and made by the brand/manufacturer and cannot be returned for a refund, an exchange or lifetime sizing. They are still eligible for manufacturer warranty against any manufacturing defects.

It's been a while since I bought my ring and my finger size has changed. How do I get my ring resized?

Most of our rings are made so durable that resizing the ring is generally not an option. For your convenience, we offer a Lifetime Ring Sizing benefit so that you may send your ring in to exchange for your current size. There is never an expiration to this program. All you need is to mail us your ring and your original receipt. Please see our Lifetime Ring Sizing page for details.

I am pretty allergic to most metals and other jewelry that I have tried to wear. Do you have options for someone like me?

Yes! Our recommendation would be to try our Titanium jewelry. Titanium jewelry is the most hypoallergenic type of jewelry available. It is known to not irritate even the most sensitive skin. Unlike other jewelry materials, titanium does not need other alloys to harden. It is usually the alloys that create a negative reaction with our body chemistry. Titanium can be safely and comfortably worn by just about everyone!

What does hypoallergenic mean?

Hypoallergenic refers to items that have a decreased or no chance of causing an allergic reaction when wearing or using the item.

Will titanium jewelry ever corrode, tarnish or rust over time?

No. You can rest assured knowing that titanium is inert and non-reactive to most chemicals. Therefore, it will not corrode, tarnish or rust over time.

Can I engrave my titanium ring?

Yes. Titanium can be engraved with standard engraving equipment but you may need to check with your local engraver if they are willing to do it. Since Titanium is an extremely durable material, it takes more work for the engraver to handle titanium. The engraving will not be as deep as in softer materials but it should outlast most other inscriptions. Laser engraving is another option to consider. It is more effective on contemporary metals, such as titanium.

How do I care for titanium?

Simply clean your titanium pieces with non-abrasive soap and warm water and dry with a soft tissue or cloth. To restore the luster there are polishing creams available made just for titanium. These creams can remove minor surface scratches. In addition, many professional jewelers are capable of repolishing a ring and restore its original titanium sheen.

Does offer engraving services?

Unfortunately we do not offer engraving services. We suggest that all engraving work ought to be done by a professional who has the proper machinery to engrave on the metal of your item. Most professional jewelers would offer engraving services for a nominal charge.

What are tension rings?

A tension set ring is where the stone or gem on a ring is held in place by the pressure of the band. Since metals such as gold and silver are relatively soft metals, tension rings made of these metals would require more material, increasing the cost and resulting in a thick, bulky and sometimes heavy ring. With the use of durable metals such as platinum, stainless steel or titanium the rings, not as much material needs to be used to set a tension ring, therefore, the cost can be kept low and the rings are just as elegant and not as large.

What are the different types of finishes you have available?

Matte/Brushed/Satin - An elegant and contemporary flat sheen. Matte finishes are less reflective and with a gray metallic tone.

Polished/High Gloss - A traditional shiny finish. Polished pieces have a brilliant and reflective.